Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return for an item purchased online, contact us at info@thefourhandsworkshop.co.uk or on 01722 658118. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items purchased 'in person' can either be returned to us at the same location (only while we're still there of course!) or alternatively returned by post to us at our workshop. If you wish to return the item to us by post, please contact us first using the email/telephone number above and we'll confirm the address to send it to. We ask that you arrange the postage in this instance as unfortunately we're unable to cover the cost of postage for returns following items being purchased in person. Please be sure to package the item securely to ensure it reaches us in an undamaged condition as that will ensure we can complete your refund in full.

You can always contact us with any questions at info@thefourhandsworkshop or on 01722 658118.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, unless they're damaged or defective, or on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We'll notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll either be automatically refunded on your original payment method (as long as your details are linked with your order) or we'll be in touch to confirm how we'll send your refund to you. Please remember it can take some time for your bank or credit card company to process and post the refund too.